Unhappy customers leave quietly. Happy customers too.
Some customers leave quietly. Others complain publicly. Even happy customers need a reason to return. Vafel helps you act in time and turn feedback into repeat business.
One scan.
Vafel takes it from there.
Guests want to be heard in the moment.
Not an hour later, not a day later.
Vafel captures feedback in real time and turns it into the right next move.
SCAN & SHARE
Guests scan and tell you how it went.
VAFEL STEPS IN
We engage guests in real time.
- 💬
Follow-up Question
"What could we do better?"
- 👤
Guest details captured
Name, phone, Email - For future engagements and reminders.
- 🎁
Play & reveal
Scratch card or wheel to get a reward for the next visit.
BRING THEM BACK
Turn feedback into another visit.
A limited-time reward. A reason to come back.
Respond to customer concerns
Understand problems and offer personal help in real time.
Invite honest reviews
Every customer can leave a Google review, regardless of their rating or experience.
Bring guests back
Give them a reason to return.
Good experiences and bad experiences need different responses.
Same feedback tool. Different next step.
Invite every customer to leave an honest Google review.
- 1Positive feedback
- 2Keep this invitation available in every feedback path.
- 3Reward and return
Grow your reputation and give happy guests a reason to come back.
Listen and offer personal help.
- 1Understand what went wrong. Keep the Google review option available.
- 2Staff alerted
- 3Recovery offer
Catch issues early, respond fast, and turn a bad moment into a second chance.
Vafel never filters who gets invited to leave a review. Every customer, every rating, every time.
Vafel doesn't just collect feedback. It helps decide what happens next.
Use Vafel wherever the customer experience happens.
The customer experience does not happen in only one place. Vafel can collect feedback and create the next interaction across the complete customer journey.
Each QR can have its own questions, campaign, reward and reporting. Change the experience at any time without printing a new code.
- At a physical location
- Inside a delivery
- After a service or treatment
- At checkout
- On a receipt
- On product packaging
- On a website
- In a follow up message SMS/Email
Know who delivered the experience.
Give every team member a personal QR and a simple mobile app. Feedback, customer activity and reward redemptions can be connected to the person who provided the service.
This can be a waiter, therapist, stylist, salesperson, technician, delivery team member or service representative.
- A personal QR for every team member
- Feedback attributed to the right person
- Individual service ratings
- Customer activity by team member
- Reward redemption from the employee app
- Visibility into top performers
- Visibility into coaching opportunities
Personal QR
Daniel R.
Service team
Scans
184
Service rating
4.7
Redeemed
39
The game is not the reward. It is what makes customers engage.
Most customers ignore traditional surveys. A short game gives them a reason to complete the feedback flow, creates a positive moment and makes the reward feel more memorable.
Prize wheel
The customer spins and reveals what they won.
Scratch card
The customer scratches the card to uncover the reward.
Direct reward
The reward is shown right after the feedback flow.
Survey only
Feedback is collected without a reward step.
The business chooses the experience that fits the campaign. The customer always understands what happens next.
Prize wheel
Scratch card
Your reward
20% off
Valid on your next visit or purchase
Code
EMH3CX
Use by 30 September
A reward is useful only when it brings the customer back.
Vafel does not stop when the reward is revealed. It continues the journey until the customer returns and uses it.
- A reward for the next visit or purchase
- A clear expiration date
- Save to Google Wallet
- Automated reminders before expiration
- Simple reward redemption
- Returning customer identification
- Rewards issued compared with rewards redeemed
The reward creates the reason to return. Vafel helps the business see whether the return actually happened.
See what customers experienced and what happened next.
Vafel gives the business a clear view of the complete journey from scan to return.
Scans
1482
Feedback
934
Rewards issued
812
Rewards redeemed
301
Customer ratings
Scan to return funnel
- Customer ratings
- Feedback reasons
- Positive experience paths
- Recovery paths
- Results by location
- Results by QR placement
- Results by campaign
- Results by team member
- Rewards issued
- Rewards redeemed
- Returning customers
- The complete funnel from scan to return
Built for businesses that depend on customers coming back.
Vafel works for restaurants, cafés, spas, salons, retail stores, flower shops, hospitality businesses, local services and larger customer facing organizations.
The common need is simple. Understand the experience, act before the customer disappears and create a reason to return.
Everything you need to turn feedback into returning customers.
One plan. The full Vafel experience. Choose monthly or annual billing.
Monthly
Coming soon
The complete Vafel product. Cancel anytime.
Annual
Coming soon
The same complete Vafel product, billed once a year.
Pricing and billing currency are based on the billing country. Language selection does not affect pricing.
EVERYTHING INCLUDED
- Unlimited campaigns
- Unlimited placements and QR codes
- Customer feedback collection
- Happy and unhappy customer experience paths
- Customer recovery flows
- Games and reward experiences
- Reward creation and redemption
- Google Review integration
- Customer and lead management
- Returning customer tracking
- Full analytics and insights
- Live activity feed
- Campaign and placement performance
- Team members and personal QR codes
- Team performance tracking
- CSV data export
- QR assets for customer touchpoints
One plan. Full access to every Vafel feature.
Common questions
What is Vafel?
Vafel is a QR based platform that collects real-time customer feedback, helps you recover unhappy customers, rewards great experiences and brings customers back for repeat visits.
Is Vafel only for restaurants?
No. Vafel works for restaurants, cafés, spas, salons, retail, hospitality, local services and any business that depends on repeat customers.
Does the customer need to download an app?
No. Customers simply scan the QR code with their phone camera and everything opens in the browser.
Where can we place the QR?
Anywhere the experience happens: tables, counters, receipts, packaging, deliveries, your website, or follow-up messages.
What happens when a customer leaves negative feedback?
Your team is alerted right away, the customer is offered personal help or a recovery offer, and the Google review option stays available.
Can every customer leave a Google review?
Yes. Vafel never filters who gets invited. Every customer, every rating, every time.
Can every team member have a personal QR?
Yes. Each team member gets a personal QR and a simple mobile app, so feedback and redemptions connect to the right person.
Do we need to print a new QR when we change a campaign?
No. Each QR can have its own questions, campaign and reward, and you can change them at any time without reprinting.
What reward experiences are available?
A prize wheel, a scratch card, a direct reward, or a survey only flow without a reward step.
Can rewards be saved to Google Wallet?
Yes. Customers can save their reward to Google Wallet and get reminders before it expires.
How do we know if customers came back?
Vafel identifies returning customers and shows rewards issued compared with rewards redeemed, from scan to return.
Do we need a POS integration?
No. Vafel works on its own through QR codes, with no POS integration required to get started.
Keep more of the customers you already earned.
Start collecting real feedback, recovering unhappy customers and creating the next visit today.